Dresden House Limited

Updated 16 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control (IPC). This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 02 March 2021 and was announced.

Updated 16 March 2021

This comprehensive inspection visit took place on the 23 October 2018 and was unannounced.

Dresden House is a care home. People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Dresden House is registered to accommodate 25 people in one adapted building. At the time of our inspection 22 people were living in the home. The home accommodates people in one building and support is provided on two floors. There are three communal lounges, a dining area and a garden that people can access. Some of the people living at Dresden House are living with dementia.

There is a registered manager in post. The registered manager was not in post at our last inspection and has been at the home since February 2018. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Improvements were needed as not all capacity assessments were in place or evidence of decisions being made in people's best interests. When people were being restricted applications had been made for these to be considered.

People were safe living at the home and staff knew how to recognise and report potential abuse. We found that risks to people were managed in a safe way and when people needed specialist equipment this was provided and maintained for them. When incidents occurred within the home risks assessments were reviewed and updated to reflect changes. There were safe systems in place to manage medicines.

People enjoyed the food and were offered a choice. People and relatives said they were involved with reviewing their care and when needed people had access to health professionals. The home was clean and designed for people in their preferred way. There were infection control procedures within the home that were implemented.

Staff knew people well them well and they were provided with an induction and training that helped them to support people. We found there were enough staff available to meet people's needs and the provider ensured staffs suitability to work within the home.

People's privacy and dignity was promoted and they were treated in a caring way. People were encouraged to make choices about their day. They told us they were offered the opportunity to participate in activities and pastimes they enjoyed.

Staff felt listened to and were able to raise concerns. The provider used feedback from people and relatives to bring about changes. Quality monitoring checks were completed to make improvements to the service. When things had gone wrong in the home the provider used this information so that lessons could be learnt and improvements made. We were notified of significant events that had occurred within the home and the provider was displaying their rating of the previous inspection in line with our requirements.