22 April 2013
During a routine inspection
People who used the service confirmed they were satisfied with the care and support being provided. They made comments like, "The staff can't do enough for you. They are all good.' And 'I can't find fault at all. I think the care is well run and managed.'
People also confirmed that staff were always polite and respectful in the way they cared for them. They also felt that the staff respected their privacy and protected their dignity.
We looked at people's care records. And saw that the service delivered the care in a person centred way. We also saw that people were included in decision making throughout their care.
Staff had a clear understanding of the different types of abuse and who they would report concerns to. This helped to ensure people were safeguarded from abuse.
We talked with staff who told us that they that felt very well supported by the agency. They also said that they felt confident to do their work and that good training was in place.
Although we recommended some further improvements of the way accidents and incidents were audited, we acknowledged that generally there were good systems in place to audit and review the quality of care. This service had worked hard in the last year and developed more robust checking process and systems.