We carried out a review of the data available to us about Raleigh Manor Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Raleigh Manor Care Home, you can give feedback on this service.
Raleigh Manor is a residential care home providing personal and nursing care to up to 75 people. The service provides support to older people, younger adults and people living with dementia. At the time of our inspection there were 20 people using the service. Raleigh Manor is a purpose-built home providing support to people over three floors. At the time of the inspection, two floors were occupied. These were Ladram Lane, and Budleigh Walk, which specialised in providing care to people living with dementia.
People’s experience of using this service and what we found
There had been changes in the management of the service and staff team since it registered in July 2021. At the time of the inspection the provider’s regional director was managing the service, pending the arrival of a permanent manager in January 2023. People, relatives and staff spoke highly about the positive changes and consistency the interim manager had brought to the service over the previous two months. The interim manager told us they were developing a stable staff team and solid foundations, which would allow for steady growth. They felt the care was good, and the staff really cared about the people they supported.
Everyone we spoke with said they felt safe living at the home and there were enough staff to ensure people were kept safe. Risks to people's health and well-being were assessed and reviewed appropriately. Safety checks on the environment were in place and robust. Medicines were safely managed. Incidents and accidents were appropriately recorded and analysed for patterns and trends.
Staff were recruited and selected safely. They were appropriately trained and supervised to enable them to carry out their roles.
People said the staff were kind and caring. Comments included, “They are lovely girls, very pleasing” and, “The staff are very kind, they brought my food up when I wasn’t well.” We observed warm and familiar caring interactions between staff and people throughout the duration of our inspection.
Staff in all roles were passionate about the people living at Raleigh Manor and were highly committed to ensuring the best outcomes for them. They took time to understand and encourage the unique and individual needs of the people they supported and enabled them to play an active role in their home and community.
A busy activities programme was in place and was being further developed. This was having a positive impact on people's physical and mental health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor the quality and safety of the service. People and their relatives were consulted and asked for their views.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first rating for the service since the service was registered.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.