7 June 2023
During a routine inspection
About the service
Domiciliary Care Staffordshire is a supported living service. There were different accommodation types including self-contained flats and a shared house where people had their own bedrooms. The service provides support to adults with learning disabilities, autistic people and people with mental health conditions.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where people receive such support, we also consider any wider social care provided. At the time of our inspection the service provided personal care to 4 people.
People’s experience of using this service and what we found
Right support
Staff focussed on people’s strengths and promoted what they could do so people had a fulfilling and meaningful everyday life. People were supported by staff to follow their own interests. Staff knew how to keep people safe from the risk of harm. People’s medicines were safely managed by trained staff. People had access to and input from a range of health and social care organisations in the community to promote their well-being.
Right care
People received kind, compassionate care from consistent care staff. People’s care plans were detailed and person-centred. Staff knew people and their care and support needs well. There were enough suitably trained staff to support people and the service was actively recruiting more staff to make sure they could support more people moving into the service.
Right culture
People received good quality care and treatment from staff who were responsive to their needs. People’s needs and wishes were always at the centre of everything staff did. Staff involved people and relatives in their care planning and the manager had plans to seek further feedback to drive improvements for people they supported. Lessons were learned from incidents and learning was shared with staff.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
We registered this service on 27 August 2021 and this was the first inspection.
Why we inspected
We were prompted to carry out this inspection due to concerns we received about the management of the service and people’s safety. A decision was made for us to inspect and examine those risks.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.