Citywide Care Agency Ltd

Updated 21 December 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was conducted by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service short notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 12 December 2022 and ended on 13 December 2022. We visited the location’s office on 13 December 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

We looked at the information we had gathered when the service was registered with us.

During the inspection

We spoke with 1 person who used the service and the relatives of 2 other people. We looked at the care records for all 3 people, including how medicines were managed. We looked at staff recruitment, training and support records and other records used by the provider for managing the service, such as audits and meeting minutes.

Updated 21 December 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

Citywide Care Agency is a domiciliary care agency providing care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

At the time of our inspection, 3 younger adults with disabilities were receiving personal care from the agency. No one with a learning disability was using the service. However, we have still assessed the service provision using the principles of Right support, right care, right culture.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.

Right Support

The service supported people to make choices, and have control and independence. The staff provided personalised care which reflected people's choices and needs. People were supported to pursue their interests at home and in the local community. People received their medicines safely and as prescribed. People's care was well planned and staff followed these plans.

Right Care

The staff understood people's cultural needs and respected these. Staff were kind, caring and compassionate. People's privacy, dignity and independence were respected. The staff understood how to recognise and report abuse. There was good communication with people using the service, staff and other stakeholders.

Right culture

People using the service and their relatives were happy with the agency. They liked the staff and had good relationships with them. Staff felt supported and had the training, support and information they needed. The registered manager knew people and staff well. They provided personalised contact and allowed people to express their views about the service.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 23 September 2021 and this is the first inspection.

Why we inspected

The inspection took place based on the date the provider registered the service with us.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.