- Care home
Abbeywood House
Report from 3 June 2024 assessment
Contents
Ratings
Our view of the service
We carried out our unannounced onsite assessment on 12 June 2024, off site assessment activity started 19 June 2024 and concluded 22 July 2024. This assessment was prompted by information of concern received in relation to safeguarding, staffing, infection prevention and control, care planning and systems and processes. At this assessment we spent time with, and spoke with 5 people living at the service, 5 relatives, 5 members of staff and 2 professionals working with the service, to help us assess and understand how people’s care needs were being met. We looked at 12 quality statements as part of the assessment. Abbeywood House is a care home that provides accommodation and personal care for up to 33 people, at the time of our assessment, there were 26 people living at the service. The service specialises in providing care for adults over 65 yrs with Dementia and/or physical disabilities. At our last inspection we rated the service requires improvement, although we found improvements at this assessment, we continue to rate the service requires improvement. We have asked the provider for an action plan in response to the concerns found at this assessment. At this assessment, we reviewed the breaches identified at our last inspection on 12 October 2023 and followed up on information of concern. We found the service was no longer in breach of regulations relating to notifications of incidents, person-centred care, need for consent, and safeguarding. We found improvements had been made, however, at this assessment, we found continued breaches of regulations in relation to safe care and treatment and good governance.
People's experience of this service
People gave positive feedback about the improvements and dedication of the staff to improve the service. People told us they felt safe living at the service. Relatives confirmed they thought their loved ones were safe and they were kept up to date with any changes in their care. We had mixed feedback from people about experiencing delays in receiving care and if there were enough staff to meet their needs.