The Care Quality Commission

Archived: Manor Farm Care Home

82 Church Road, Kessingland, Lowestoft, Suffolk, NR33 7SJ (01502) 740161

Provided and run by:
Mr Hector Jackson

Important: The provider of this service changed. See new profile

All Inspections

2 August 2013

During a routine inspection

We observed that the staff were attentive to people's needs, that they respected people's privacy and dignity and sought their agreement before providing any support or assistance.

We talked with four of the people who used the service. People told us that they were comfortable and liked living there. One person told us, 'It's OK, I'd rather be at home, but I can't manage anymore.' Another person told us that staff were, 'So kind."

Some of the people who lived at Manor Farm Care Home were living with dementia and were unable to tell us about the quality of care they received. We were able to talk with some people but, to enable us to better access people's wellbeing, we spent time sitting with them observing the care they received and the level of staff interaction.

Staff were attentive to people's needs. Staff interacted with people in a friendly, respectful and professional manner. We saw that staff sought people's agreement before providing any support or assistance.

We found that staff were supported through supervision and that they received training essential for caring for older people. We talked with three staff members, they were knowledgeable about the people they supported.

We saw that the provider had systems and procedures in place to regularly monitor and assess the quality of the service provided. We also looked at the way that complaints were recorded and dealt with, and saw that they were handled in line with the provider's policy.

During a check to make sure that the improvements required had been made

We found that the provider was now compliant in the three standards that we reviewed. Specialists had identified a number of areas requiring action to protect people using the service. They conducted follow up visits which showed that the provider had taken action to meet their requirements. The provider had also put in systems to manage these standards and ensure that people continued to be protected.

29 August 2012

During a routine inspection

People confirmed that they were treated with dignity and respect. They were able to decide when they got up and went to bed. One person told us "I usually get up about 9am". Another told us "The food here is good". A relative told us "The staff and manager are good".

14 December 2011

During a routine inspection

People told us that they liked living at Manor Farm. They said staff were kind, attentive and quick to respond to calls for assistance. They liked the food and the choices of how they spent their time. Relatives told us that they had no concerns about the care given.

13 December 2010

During an inspection in response to concerns

All previous surveys by CQC have produced positive and complimentary comments from residents and relatives. The SCC care homes managers' report said that they found the staff were caring and co-operative. The County Council report of 28/10/2010 says that "the home was a good resource for local people. Families of the residents seemed happy with it and local GPs are quite supportive." A newsletter is being produced for residents and relatives, and a questionnaire has been devised to get feedback from new residents on the quality of support provided to them in the first few months of their stay.