Archived: Highborder Lodge

We also looked at written comments received in the home's survey for 2013. They included 'I don't think I could have found a better place, the staff are brilliant', 'Thank you for making us all feel so welcome when we visit' and 'There is a warm and homely atmosphere the moment you walk into the home'.

The manager was available throughout the day and they were knowledgeable about the people in their care, the policies, procedures and systems in place to help ensure the continued smooth running of the home.

People experienced effective, appropriate care and support that met their needs. They were supported to receive and maintain adequate nutrition and hydration and received nutritionally balanced food and drink that supported their health. People lived in safe, accessible surroundings that promoted their wellbeing and they benefited from equipment that was comfortable and met their needs. People's comments and complaints were listed to and acted on effectively.

People we spoke with were very happy. They understood that we wanted to gain their views about their experiences living in the home. Comments included, 'I am very settled and I would like to stay here permanently', 'I can't fault the staff and the care they provide' and 'It's very homely despite being so big. I enjoy sitting here in the conservatory with the company of other people'.

Staff were very positive about working in the home and said they were 'proud' to be there. They told us that there had been good improvements made in the last year. This included improved team working, daily routines, effective communication and consistency in management and leadership.