The Chiswick Nursing Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to be as independent as possible. People and their relatives made decisions about their care. Staff were warm and friendly, staff interactions with people were kind and patient. The home had a nice atmosphere, staff were engaging with people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

During our visit we observed staff interactions with people. Staff were kind friendly and compassionate they treated people with dignity and respect. People and relatives were very praiseworthy of staff and how well they did their jobs. One person said, “They [staff] are lovely. They are humane, kind with people and in fact, delightful. They show respect”. A relative said, “The carers are polite, kind, considerate and willing. They create a nice atmosphere”.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff and leaders told us they would encourage people to be as independent as possible. The registered manager shared with us some examples of how people had become more independent, for example, 1 person had additional equipment put into their bathroom so they could do more of their personal care. This meant the person could maintain their independence for as long as possible. In another example a person was provided with additional specialist equipment, which included practice sessions, they can now access the community on their own and meet friends and family. People’s independence was promoted by staff and supported by the managerial team.

People were asked for their views on things they wanted to achieve during the care planning and review process. Care plans showed people and relatives were involved in decisions about their care. Where goals or achievements were identified they were recorded, and progress was monitored by the team. The provider created opportunities for people to gain independence, there was a multi-disciplinary approach to care planning, and this meant health care professionals were involved in supporting people with their independence.

People told us they were encouraged to be as independent as possible, one person said, “I get 1:1 help, so that maybe explains why I can go to bed and get up when I like. She also takes me out and we go shopping.” Another person said, “For my condition, I am having intensive physiotherapy and use an exercise cycle to improve my muscles and movement.” Some people told us they also went out and about in the community for example going to the shops or café with support. One person told us they have their ipad and stay in touch with people and friends. People were able to make decisions on how they wanted their care to be delivered. People were able to make choices and decisions. If a person lacked capacity to make a decisions, staff followed the principles of the MCA.

During the onsite visit the inspection team noted that staff responded to people when required. Staff knew people well and were able to anticipate needs. People looked and seemed relaxed in the care environment. Staff were regularly observed responding to people in a calm, friendly and caring manner. On the day of our visit call bells were answered quickly.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.