Genuine Carers - Kirklees

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness, empathy and compassion. Staff understood the importance of respecting people’s privacy and dignity, as well as the need to take people’s wishes and choices into account to achieve the best possible outcomes for them. This included supporting people to live as independently as possible. People and relatives said there were consistent, regular staff who knew their needs and abilities.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People gave us positive feedback about how they were supported to be in control of their care. One person spoke about the importance of staff offering choices and options for meal, so they could feel independant and involved.

Staff had a very caring approach to the people they visited. This was evident through comments they made, which showed they knew each person as an individual. A staff member told us, “I like to make sure people keep doing what they can do. I’m just here to help with what they can’t do for themselves.” The registered manager said they based care tasks around what people’s assessed needs which were discussed with staff to ensure people were supported to retain their independence and to work with people, rather than take over all aspects of their care.

Care plans stated what each person could do around every aspect of their care. Guidance for staff was clear and detailed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff said they felt their well-being was supported well and they had good opportunities for training and for their day to day work, through personalised supervision. Staff said the management team were supportive with any flexibility requests and they felt empowered to do their job well.

Systems were in place to ensure all staff had support from the management team through supervision, performance appraisal and regular communication. Team meetings included areas of discussion to support staff’s well being as well as opportunities for their training and development. The provider ensured the management team had sufficient support in the day to day management of the service and made regular contact through visits and telephone calls.