We carried out a review of the data available to us about Caprani Care Support Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caprani Care Support Services, you can give feedback on this service.
Caprani Care Support Services provides personal care to people with learning disabilities and autistic people living independently in 2 supported living houses in the local community. At the time of the inspection 8 people were receiving support.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support:
People were supported in a way which enabled them to live their lives as independently as possible in their own homes in their local community. For some people this meant they were able to live in an ordinary household with their peers and support for the first time in their lives. People were supported to achieve their goals, develop their skills, to go out, express their identities and to learn about their own needs, how to keep safe and well. There were enough staff flexibly allocated to help people to do so.
People were supported and encouraged to take control of their lives and home environments. This brought extremely positive results for many of the people supported and staff consistently sought opportunities to help people to develop further, despite any external challenges.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff proactively addressed any opportunities for people to have less restrictive support and to take positive risks in a safe way.
People were supported safely around their individual health and care needs, could access healthcare service when needed and staff knew them well. Staff helped people to take their medicines safely and people were encouraged to be as independent as possible in managing their medicines. People were supported to reduce the need for taking the medicines which posed high risk of side effects.
Right Care:
People were consistently at the centre of their own support and were truly listened to and valued by staff. The care and support was planned with people in a way which addressed their strengths, choices and personal needs. People told us they ‘loved’ their support and they felt truly valued, recognised and proud of their achievements. The managers championed people’s rights and supported them around equality and diversity.
Staff enabled people to change challenges into opportunities. For example, the allotment and day centre projects enabled people to achieve their goals despite the restrictions of the COVID-19 pandemic. The provider supported this by working in effective partnership with people, local partners and organisations as well as the staff team.
Right Culture:
The managers created and maintained an exceptionally caring and inclusive culture in the services. People were consistently at the centre of all changes made to improve the service. For example, the provider continued to enable and empower people to manage their own health, home environments, relationships and to stand up for their rights and engage with others in their local community.
Staff consistently said the leaders were exceptionally approachable and dedicated, very visible and supportive. The leaders of the service continued to work with other organisations and partners, taking a proactive approach to continuous improvement and strengthening the way they looked after the quality and safety of people’s support.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 July 2021 and this is the first inspection. The last rating for the service at the previous premises was outstanding, published on 15 December 2017.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.