17 September 2013
During a routine inspection
We spoke with a relative. They told us they were kept informed and involved in reviewing their family member's care. They also told us they had been given some information about the Mental Capacity Act 2005. They told us their family member received good care that met their needs. They said, "They look after [family member] well' and 'Staff understand [family member's] needs.'
We used our SOFI (Short Observational Framework for Inspection) tool during the visit. The SOFI tool allows us to spend time watching what is going on in a service and helps us to record how people spend their time, the type of support they get and whether they have positive experiences. We conducted a SOFI observation in the dining room for 25 minutes at lunchtime. We saw staff communicated in a respectful way with people using the service, asked them about their preferences and did not act against their wishes. We saw that people who needed one to one support received this. Other people also received appropriate support.
A relative told us they had no concerns regarding the medication arrangements for their family member and their family member received their medication on time.
We found there were enough qualified, skilled and experienced staff to meet people's needs.
We also found that people were made aware of the complaints system.