Maison Moti Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us they felt the staff were kind and caring and felt able to talk to them openly. Staff knew people well and understood each person’s care and support needs. People were encouraged to be involved in their own care and their opinions and views were listened to. People were encouraged to maintain support networks of friends and family.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were positive about their experiences of care and how staff supported them. One person said staff treated them nicely and staff were, “Kind and caring”. Other people talked about staff helping them in their day to day lives in a supportive way.

Staff knew people well and understood their care and support needs and what people’s preferences were. Many staff had been working at the home for a number of years and had developed a good rapport with people. One staff member commented, “[We do] Everything according to their [people’s] individual needs.”

The local authority said they felt staff were competent and kind whenever they visited the home.

We observed staff treating people with kindness and respect throughout the inspection. We saw staff engaging with people in a friendly and supportive way. For example, a person chatting about their birthday and what they wanted to do. Another person discussing what they wanted to do for the day and the staff member asking how they could help them.

People’s individual needs and preferences were understood, and these were reflected in their care, treatment and support. People told us staff supported them in a way which promoted their individuality.

The registered manger told us about supporting people’s religious beliefs, helping them celebrate religious festivals and supporting them to attend places of worship where required. Staff knew people well and understood their individual care and support needs.

We observed staff knew people well and engaged in conversations that people were interested in. People spoke comfortably with staff and the registered manager.

People’s likes and dislikes were clearly documented in their care plans. Where people had any specific communication needs, such as visual impairment and requiring documents in large print, this was documented in their care plan.

People told us staff promoted their independence and helped them be in control of their lives. One person explained how staff supported them to do their own laundry, make the bed, clean their room and go out to do things they enjoyed. Another person talked about staff accompanying them to the local pub and for lunch. Relatives were positive that staff fully supported people to take part in activities which meant something to them and promoted their quality of life.

The registered manager was aware of the importance of supporting people to be as independent as possible. Staff told us they knew people’s abilities and helped them where needed but encouraged people to do as much for themselves as possible.

We observed staff offering people choices throughout the inspection. This included where people wanted to go, if they needed help with anything and if they needed support with things like cleaning their rooms.

There were systems in place to ensure people were able to be an active part of planning their care to ensure independence, choice and control. Each person had an assigned member of staff who helped people review their care and check in with them. People’s care plans detailed who was important to them and how staff, if people wanted, could support them to maintain contact.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.