About the service St Vincent’s Care Limited is a residential care home providing regulated activities to up to 24 people in one adapted building. The service provides support to people living with dementia and a range of other health needs for example, Parkinson’s disease and people needing support with their mobility. At the time of our inspection there were 15 people using the service.
People’s experience of using this service and what we found
People were safe and were protected from harm. Risks to people were managed and documentation reviewed and updated regularly. People were supported by a staff team who knew them well and who had been recruited safely. Medicines were stored, administered and recorded by trained staff. The service was clean and staff wore appropriate personal protective equipment (PPE), when supporting people. Accidents and incidents were recorded and reviewed by managers with any lessons learned shared with all staff.
A thorough pre-assessment was carried out with people and their relatives prior to admission to the service. People were supported to have appointments and access to other health and social care professionals. Staff had received training in all areas that enabled them to support people. The service had been adapted and was accessible to everyone, regardless of their mobility needs. People’s nutrition and hydration needs had been considered and met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people with kindness and respect. People’s dignity was maintained at all times and their privacy respected. People were encouraged to be independent with daily tasks by a staffing team who were always there to step in a support people when needed.
Care plans were person centred, providing a background to people’s personal stories as well as giving detail about their health and care support needs. People’s communication needs were met by trained staff. A full time activities co-ordinator provided a range of daily activities for people either in small groups or 1 to 1. People and their loved ones told us they were confident to raise issues of concern if needed and people received appropriate care and support towards the end of their lives.
Everyone spoke well of the registered manager and the wider management team. Regular auditing of systems and processes meant that any patterns or trends were quickly identified. People, their relatives and staff all had regular opportunities to provide feedback about how the service was run.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service was good (published 7 March 2018)
Why we inspected
This inspection was prompted by a review of the information we held about this service and the age of the last rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.