Ashlodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness, empathy and compassion. Their privacy and dignity were always respected. It was clear that staff knew people well and worked closely alongside them to ensure their needs and wishes were met. People were given choice and control over their day-to-day activities and were supported to be as independent as possible. People and their relatives were involved in the planning of their care and felt confident in raising any concerns they may have. The care provided was person-centred and delivered in a kind and caring manner.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported by caring staff who knew them well. They were encouraged to be independent without being placed at risk. We saw people being offered choices by staff and were encouraged to decide how they spent their time and what they did when and how. People were moving around the service freely and spending time where they wanted. One person had chosen to spend their time in their own room, and not to mix with other people in the service. They enjoyed having their door open and chatting to people passing. When asked they reiterated, “I like to stay where I am”. Relatives confirmed that people’s choices were respected.

The registered manager reviewed care plans and risk assessments regularly. Any changes in people’s needs, wishes, likes and dislikes were recorded. The registered manager was working towards making this more robust through the electronic system, however the interactions we saw between people and staff showed they knew each other well. When restrictions were in place and people had not consented to these, Deprivation of Liberty Safeguards (DoLS) had been appropriately applied for. People’s choices, including their wishes for at the end of their life or in case of serious illness, were recorded and documented appropriately.

Staff spoke fondly about people in the service, they clearly cared about the people living at Ashlodge. When asked about promoting independence they described how they worked with people to maintain their mobility and choices. The registered manager gave an example where a person likes to walk on their own but has been given a wrist mounted call bell so they can still call for help wherever they are. A visiting professional confirmed staff were doing as much as they could to maintain people’s mobility but also safety. They told us, “[Staff] provide person centred care, they take their time with people and are always respectful”.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.