Elite Home Care Service Limited

Updated 23 September 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Elite Home Care Service Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave a short period of notice of the inspection because we needed to ensure the registered manager was available and to contact people to gather their feedback.

Inspection activity started on 19 August and ended on 26 August 2022. We visited the office location on 26 August 2022.

What we did before the inspection

We reviewed information we had received about the service. We also sought feedback from partner agencies and healthcare professionals. These included the local authority’s contracts and commissioning services. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We received feedback from seven people using the service and four relatives. We spoke with registered manager and two administrators. We also received feedback from eight care staff.

We looked at three people's care records and three staff recruitment files. A variety of records relating to the management of the service, including audits and action plans, were reviewed.

Updated 23 September 2022

About the service

Elite Home Care Service Limited is a service registered to provide personal care to individuals living in their own homes and they primarily offer services to older people. At the time of our inspection there were 27 people using the service.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People reported they were very happy with the service. People and relatives said staff were good at their jobs and always went above and beyond in delivering care.

Staff were passionate about providing good care outcomes and took ownership of their practice. Staff found they were empowered by the registered manager to be compassionate, give people all the time they needed and treat each person as an individual.

The management team had created a robust governance system, which rapidly identified the smallest of issue, which were then quickly addressed.

There were enough staff on duty to cover the care packages. Staff reported the rotas were very well organised and they had enough time to properly support people. Staff said when people needed extra support the care packages were readily extended.

Medicine management was effective and closely monitored. Staff who administered medicines had the appropriate training.

Staff adhered to COVID regulations and procedures. The registered manager ensured staff had access to ample supplies of PPE and they completed regular spot checks to make sure staff complied with the guidance and best practice.

The staff used the assessments as the basis for the care records and ensured these fully captured people's need. When necessary, external professionals were involved in individual people’s care.

Staff had received mandatory and condition-specific training. Staff supervision sessions were regularly completed, as well as spot checks and competency assessments.

Staff had received training around the Mental Capacity Act 2005 and associated code of practice and felt confident applying this in their practice. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff took steps to safeguard people and promote their human rights. The management team confirmed they took all concerns seriously and determined what lessons could be learnt. Since started no one had needed to make a formal complaint.

For more details, please see the full report which is on CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 3 August 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.