We carried out a review of the data available to us about Armour Care Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Armour Care Services, you can give feedback on this service.
Armour Care Services is a domiciliary care agency. It provided personal care to people living in their own and their family's homes. The service supported adults with a range of complex support needs, including people who had a physical or learning disability and autistic people. At the time of our inspection, the service was providing support to 5 people, all of whom received support with the regulated activity ‘personal care’.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
People’s experience of using this service and what we found
References had not been obtained for all new staff prior to starting work. All other pre-employment checks had been completed. We have made a recommendation about ensuring all pre-employment checks are made.
People and their relatives were very positive about the care and support provided by Armour Care Services. A case manager said, “I think that the standard and quality of care and support is excellent.”
Care and support plans identified peoples support needs and provided guidance for meeting these needs and managing identified risks. People and their relatives had been involved in agreeing and reviewing the car and support plans.
People were supported to maintain their health and nutritional needs where applicable. People were supported to take part in local community activities where this was part of the agreed support.
Staff received the training they needed for their role, including specific training from other medical professionals where required. Staff were positive about working for the service and felt well supported by the registered manager. Consistent staff teams supported each person so they knew people’s needs, including their communication needs.
A quality assurance system was in place. Communication between people, their families, the staff teams and the management team were good. Any issues raised were resolved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 August 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation about ensuring all pre-employment checks are made.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.