8 August 2013
During an inspection in response to concerns
We found that staff had a good knowledge of people's care needs, however people's care plans were not always personalised to their individual choices. Some people did not have care plans or risk assessments in place for all their assessed needs.
When we examined the system they had in place for staff supervision, we found there were limited records of sessions being held with staff. For some staff the last recorded supervision session was in November 2011.
The system they had in place to review and monitor the service people received had limited recorded evidence of audits being carried out. There were limited/or no records to show that the views of people had been obtained and acted upon.