Updated 6 September 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
This inspection was undertaken by one inspector.
Service and service type
This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
Registered Manager
This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
At the time of our inspection there was not a registered manager in post.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because we wanted to gather information about the service before visiting. We also needed to be sure that the manager would be in the office to support the inspection.
The inspection activity started on 21 July 2022 and ended on 4 August 2022. We visited the location’s office on 26 July 2022.
What we did before the inspection
We reviewed information we had received about the service since their registration and used this information to plan our inspection. The provider was not asked to complete a Provider Information Return (PIR) prior to the start of this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We used all this information to plan our inspection.
During the inspection
We spoke with three people who used the service and one relative. We also spoke with the area manager, manager and three care staff who worked at the service. We reviewed a range of records. This included two people’s care records, medication records and a variety of records relating to the management of the service, including policies and procedures. We also reviewed three staff files in relation to recruitment, staff supervision and training.