The inspection took place on 28 September and 1 October 2015 and was unannounced.
We last inspected 13 October 2013. At that inspection we found the provider was meeting all the regulations.
Wyndley grange provides nursing and personal care and support for up to 64 people.
There were two registered managers in post following the recent resignation of the full time manager. The registered managers were job sharing. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People who could tell us told us they felt safe living at the home. Relatives that we spoke with told us that their family member was safe and well cared for.
There was a positive and inclusive atmosphere in the home and people were protected because staff had a good understood the different types of abuse and knew what actions to take if they thought a person was at risk of harm.
Staff had a good understanding of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. People’s rights were protected and staff ensured that decisions were made in people’s best interests and involved people’s representatives if they were unable to make decisions for themselves.
People were supported by sufficient numbers of staff that received the training and support they needed to meet people’s needs.
People were supported do have food that met their dietary and cultural needs.
People were supported by staff that were generally caring and kind and people’s dignity and privacy was respected.
People were encouraged to remain independent and their health needs were met. People were supported to undertake activities of their choice in the home and out in the community.
People knew how to raise any concerns they had and the provider used the information to improve the service for the people who lived there.
People received their medication as prescribed and medication was stored safely.
Systems were in place to monitor and check the quality of care provided and where changes for improvement were required we saw that action was taken.