Campania

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People told us they were not always involved in their care planning and we found care plans were not always clear if people had capacity to make decisions about their care and support and how this had been communicated. People’s comments included, “I know nothing about a Care Plan” and “I know nothing about a Care Plan, I don’t know anything about any reviews”. The registered manager confirmed a proportion of care plans were reviewed each month and others could be identified as needing to be reviewed. Some improvements were required to updating care plans and involving people with this. People received visits from district nurses and were supported with advocates, GP’s and social workers. Positive feedback was provided by two professionals we spoke with. They confirmed they were kept up to date with information and the support people received was good. People were encouraged to remain independent with undertaking daily tasks such as personal care and getting their meal from the dining area. Another person told us how they had a bath by choice and that they had a kettle and fridge in their room. They said, “I have a bath by choice (and) I have a fridge and kettle in my room”.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt they were not always involved in their care planning and care plans were not always clear if people had capacity to make decisions about their care and support and how this had been communicated. People’s comments included, “I know nothing about a Care Plan” and “I know nothing about a Care Plan, I don’t know anything about any reviews”. We found care plans were not always clear if people had capacity to make decisions about their care and support as it was not always recorded. There was support from health and social care professionals. When we spoke with two professionals they confirmed people had advocates and that the person was being supported with their individual support needs. People had a Dols in place which did restrict some access to the community. Positive feedback was provided by two professionals. People were encouraged to remain independent with undertaking daily tasks such as personal care. People were supported to access the community.

Staff knew people well and were able to tell us how they supported people with their individual risks and needs.

Care plans contained good information about people’s history, their routines, likes and dislikes. However, there was limited guidance for staff in how to support the person with personal care, if they had capacity to make decisions about their care and support and risk assessments were not always in place giving staff important information in how to support people to remain safe.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.