28 January 2022
During an inspection looking at part of the service
This service has a dual registration which means there are two registered providers jointly managing the regulated activities at this single location. They are WT UK Opco 4 and Care UK Community Partnerships Ltd. This means the service is subject to one inspection visit however the report is published on our website twice, under each provider.
We found the following examples of good practice:
¿ The service was clean and fresh, the daily cleaning routines had been reviewed and enhanced during the pandemic, these now included a number of additional tasks, such as cleaning of any regular touchpoint surfaces.
¿ There were safe arrangements in place for both professionals and people’s relatives visiting the service. These included a requirement to present a confirmed negative result of a lateral flow device test (LFD) and a COVID-19 vaccination pass. Visitors were reminded about the requirement to wear the required personal protective equipment (PPE) and ensuring hand hygiene and sanitisation.
¿ All staff had received training and followed correct infection control and were observed using appropriate PPE.
¿ The provider ensured people were supported to see their relatives safely and in line with the government guidance. The provider introduced a designated visitors' room that was divided by a screen and had a separate entrance for visitors as an alternative to visiting people in their bedrooms
¿ The registered manager reported good support from the local health and social care professionals and the provider’s head office.