The Care Quality Commission
  • Care Home
  • Care home

Archived: Eden House

Overall: Good read more about inspection ratings

14 Station Road, Filey, North Yorkshire, YO14 9AR (01723) 512790

Provided and run by:
Eden House

Important: The provider of this service changed. See new profile

All Inspections

15 September 2015

During a routine inspection

The inspection took place on the 15 September 2015 and was unannounced. We previously visited the service on 31 October 2014 when we found a breach of Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) 2010 which corresponds to Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) 2014

On 31 October 2014 we found that staff had not completed any recent training and although one person was completing induction training there was no evidence to suggest that this was in line with the Common Induction standards for care. In addition staff had not been trained in subjects relevant to their roles and were not supported through the use of formal supervision. The provider had sent us an action plan on 11 April 2015 which said that they had started training and supervision for staff and this would continue as an on-going process.

When we inspected the service on 15 September 2015 we found that there had been improvements and the provider had followed their action plan. Staff had received training in safeguarding and the service was working with the learning disability service to arrange positive behaviour training for staff. We saw that staff were now receiving supervision which was recorded and inductions for new staff were being completed. The breach of Regulation 18 was now met.

Eden House is registered to provide accommodation for up to five people with a learning disability or autism who require support with personal care. No nursing is provided. It is a located in Filey close to shops and other amenities and there are good transport links.

There was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had completed training in the protection of vulnerable adults, Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). This meant people’s capacity to make decisions had been evaluated and it had been determined whether or not they needed support.

People using the service were protected from abuse because the provider had taken steps to minimise the risk of abuse. People were consulted about the support they received and other healthcare professionals were included which ensured their rights were protected.

People told us they enjoyed living at Eden House and were able to take part in activities or work that they enjoyed and which maintained their links with the community. They received support from staff if required.

People within the home were encouraged to be as independent as possible. They had their own front door key as well as a key to their room. People decided where they wanted to go on holiday as a group or if they wished to go away on their own. There was no formal programme of events because people were very independent and accessed community resources each day. There were individual activities taking place with one person using a computer and a jigsaw left half completed by another person. People who lived at Eden House felt it was their home and staff provided support only when it was required.

It was clear from our observations that people who used the service were able to share their views of the service during daily discussions. However, there were no formal meetings and so these meetings should be recorded, which then would provide a record of any discussions people living at the service may have.

There was no formal quality assurance system in place and no audits had been carried out. This does not appear to have impacted on people who use the service but without any evidence of learning or improvements this was difficult to determine. We have recommended that the provider consider putting systems in place.

31 October 2014

During a routine inspection

The inspection took place on the 31 October 2014. It was an unannounced inspection. We previously visited this service on 13 November 2013 and we found the service to be compliant in the areas we assessed.

Eden House is registered to provide accommodation to persons who require nursing or personal care. Nursing care however is not provided.  The home specialises in supporting people who have minimal physical care needs, but who require support to live well in the community. The service can accommodate a maximum of 5 people, it is located in Filey close to amenities and with good transport links.  Eden House has been owned and operated by the same family for 19 years and three of the four people who live there have been at the home  for those 19 years. The fourth person has lived in the home for six years.

Mr Mark Cusick is the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found that two notifications regarding the circumstances around the restraint of a person had not been submitted to the Commission. The manager of the service was not aware they should have notified the Commission of these events.

One member of staff had completed training in the protection of vulnerable adults, although no-one else on the staff team had completed this training. We did not see any evidence that staff had completed training in the Mental Capacity Act 2005 (MCA) or in the Deprivation of Liberty Safeguards (DoLS). This meant that people’s capacity to make specific decisions had not been evaluated and the therefore they may not have received appropriate support. This was a breach of Regulation 23 of the Health and Social Care Act 2008. You can see what action we told the provider to take at the back of the full version of the report.

People using the service were not protected from abuse because the provider had not ensured that staff were trained and aware of best practice in safeguarding vulnerable people.. People were consulted about the support they received and other healthcare professionals were included which ensured their rights were protected.

There was a friendly, relaxed atmosphere at the home. People told us they enjoyed living there. People were able to take part in activities that they enjoyed and they received support from staff if required.

People within the home were encouraged to be as independent as possible. They all had their own front door key as well as a key to their room. People went out in to the community both on their own and with support. They decided where they wanted to go on holiday and one person decided to go away on their own. It was clear that people who lived at Eden House felt it was their home and staff provided support only when it was required.

People who used the service told us they were involved in planning what happened in ‘their’ home. The manager told us they discussed events on a daily basis and planned future events together but they did not hold formal meetings, as they felt this was how people living in their own homes would manage. We did not see any quality audits.

13 November 2013

During a routine inspection

During the inspection one person told us 'Social services see this as a residential home but to us it is just our home and we do everything for ourselves'.

People who used the service told us about their social activities and work. One person worked as a volunteer in a local charity shop whilst another worked at a local farm shop. One person went to a computer course twice a week and another person organised and arranged their own holidays or day trips.

We spoke to a member of staff and they were able to tell us about the people who used the service. They had a good understanding of people, their needs and the support they required. They responded positively to people and encouraged them to do tasks for themselves and retain their independence.

The provider did not have appropriate arrangements in place to safely manage the medications held in the home.

People who used the service were able to choose how they decorated their rooms and what furniture they had in their rooms. We spoke to two people who showed us their rooms and explained that they had chosen how they wished the room to be decorated and what furniture they would like.

The provider told us that they regularly monitored the quality of service informally through asking people their opinion of their care and carrying out required checks on equipment and the building. These quality checks were not always written down or action plans recorded.

6 February 2013

During a routine inspection

When we visited the home we spoke with the acting manager, who was the only member of staff on duty. We saw that people's consent to care and treatment was obtained and people told us that they were consulted about their care. We saw that the home had assessed people's support needs and had drawn up plans of care to ensure these were met with risk assessments in place where necessary. People told us that they were enabled to live full and interesting lives and we saw records to confirm this. One person told us 'I go all over on holiday, I have my own television, I go out all the time when I want to and I like doing jigsaws.'

People were protected by the safeguarding policy and procedure of the home. Staff had completed up to date safeguarding of vulnerable adults training to ensure they understood how to protect people from abuse and the risk of abuse.

We saw that staff were recruited in a way that protected people from unsuitable staff. People told us that their concerns were addressed and that they could talk with staff about any thing which they did not like about their lives at Eden House.

8 December 2011

During a routine inspection

People who live at Eden House told us that they enjoy living at the home. They told us they enjoy going out on their own and as a group. One person told us that they were proud of their bedroom as they had furnished it themselves; had electronic devices and used it almost as a bed sit. Another person said that they can talk to the owner and the staff at anytime. All of the people spoken with said that if they were unhappy they would tell the owner. Several people also told us that they have people away from the home they could tell if they had any concerns.

Staff told us that the aim of Eden House is to encourage people to be as independent as possible. Theyalso told us that they can access training and support when they need it.

During the inspection the interactions between staff and people living at Eden House were observed. They were seen to be positive and encouraged people to be independent within the home.