KP Live in Services Limited

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and their relatives spoke positively about their live-in care staff telling us they were caring and delivered care that was tailored to the person. Staff were caring and delivered care that was compassionate and based on the wishes of the person.

People were safe. Policies and procedures were in place to guide staff on how to keep people safe and what they had to do if they had concerns. Staff understood the risks to people's safety and wellbeing and what they should do to keep people safe.

There were enough staff to help people live the life they wanted enabling them to remain in their own home. A core team of staff supported people and provided 24-hour care. Contingency plans were in place to cover absence. Systems were in place to ensure the right staff were recruited.

Staff received relevant training to help them meet people's needs. Staff were well supported by the registered manager. Staff had regularly supervisions and spot checks were used to encourage learning and to make improvements to the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff encouraged people to do the things they could do for themselves and encouraged their independence.

People’s concerns were listened to, investigated and resolved where possible. People’s views were sought to improve the quality of the care and was embedded into the governance arrangements.

There were systems in place to monitor and make improvements to the service provision. Care plans were person centred and kept under review.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and

This service was registered with us on 29 August 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.