Archived: Parker Meadows

Parker Meadows is a residential care home providing personal and nursing care to up to 89 people. The service provides support to younger adults and older people some of who are living with dementia, a physical disability or sensory impairment. At the time of our inspection there were 68 people using the service.

Parker meadows accommodates people in a purpose-built building across 3 floors. One of the floors specialises in providing care to people living with dementia and another provides nursing care. The ground floor accommodates people with less complex needs and bungalows on site provided accommodation for people over age 55 who were living independently.

People’s experience of using this service and what we found

People told us they were happy living at Parker Meadows and relatives said the service provide a safe and comfortable environment which met people’s needs.

People received safe care. Staff understood how to safeguard people from abuse and minimise risks to their health and wellbeing. The registered manager acted on any concerns. Risks to people from the environment were safely managed, and people were protected from the spread of infection. The management of people’s medicines required some improvements and issues found on inspection were promptly rectified.

Peoples needs were assessed, and care was planned to meet them. Staff completed training to enable them to care for people effectively. Staff acted to ensure people received the healthcare support they required in a timely way. The environment was maintained to a high standard and adapted to meet people’s needs. People and relatives confirmed the food available was nutritious and enjoyable. Peoples dietary and hydration needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they were cared for by kind and compassionate staff. Staff showed a good knowledge of people’s individual needs, likes and dislikes and how they preferred to be supported. People made their own decisions and choices, as far as they were able, and were treated with dignity and respect.

The service encouraged people to engage in meaningful activities and supported them to follow their interests and hobbies. Care was planned to meet people’s individual needs and staff understood how to provide person centred care. People and relatives told us any concerns were promptly acted on to achieve a satisfactory outcome.

The service was well-led and provided an inclusive and welcoming culture where feedback from people, relatives and staff was sought and acted on. An effective system was in place to monitor and improve the quality of the service. Staff and managers were clear about their roles and responsibilities and worked with others to achieve good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 10 December 2021 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 11 October 2017.

Why we inspected

We inspected this service because it has not been rated since the provider changed.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.