18 November 2020
During an inspection looking at part of the service
Evergreen Care Home provides accommodation and personal care to up to 24 people over the age of 65. At the time of our inspection 13 people lived at the home.
People’s experience of using this service and what we found
We found that people were not always protected from the risk of infection at the home. Staff were not always following current government guidance for the use of personal protective equipment. We found that people weren’t being supported with social distancing in communal areas.
Preventative measures to control the spread of infection were not always in place. We found staff and visitors were not routinely screened for symptoms of COVID-19. Systems and processes for maintaining the hygiene of the environment were not robust.
Rating at last inspection
The last rating for this service was requires improvement (published 03 December 2019).
Why we inspected
We undertook this targeted inspection to follow up on specific concerns which we had received about the service. We had received information that staff were not using personal protective equipment (PPE) in line with government guidance. The inspection was prompted in response to concerns received about infection control practices. A decision was made for us to inspect and examine those risks.
CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.
We have found evidence that the provider needs to make improvements. Please see the safe section of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Evergreen Care Home on our website at www.cqc.org.uk.
Enforcement
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We have written to the provider to inform that we have serious concerns about infection prevention and control processes. The provider has forwarded a detailed action plan about how these concerns will be addressed. We will continue to monitor the service.
We have identified a breach in relation to infection control practices at this inspection.
Please see the action we have told the provider to take at the end of this report.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.