Updated 9 January 2018
We carried out this announced inspection on 28 November 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We told the NHS England area team that we were inspecting the practice. They did not provide any information.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Cannock Road Dental Practice is in Wednesfield, Wolverhampton and provides NHS treatment to children and patients exempt from NHS charges. Private treatment is also provided for patients of all ages.
There is ramped access for people who use wheelchairs and pushchairs. The practice does not have a car park but parking is available on nearby side roads.
The dental team includes three dentists, five dental nurses, three of whom mainly work on reception. The practice has three treatment rooms, one on the ground floor and two on the first floor.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we collected 41 CQC comment cards filled in by patients and spoke with three other patients. This information gave us a positive view of the practice.
During the inspection we spoke with three dentists, one dental nurse, one receptionist and the oral health educator. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday to Friday 9am to 1pm and 2pm to 5.30pm.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Not all of the appropriate life-saving equipment was available although missing items were ordered during this inspection.
- The practice had systems to help them manage risk and risk assessments in place were reviewed on an annual basis.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.