Archived: Spire (Preston) Limited

Assessment of people's need was thorough and person centred, with focus on their individual circumstances and immediate and longer-term needs. Care plans placed an emphasis on people's right to be self-determining in how they lived their lives as valued citizens within the wider community.

Peoples' capacity to make their wishes known either verbally or non-verbally was also recorded and appropriate communication methods used.

The right of people to take informed risks had been acknowledged and risk assessments ensured a balance of safety and effectiveness. People were given guidance and support to keep safe in their home and in the community.

People were cared for by staff that were recruited properly and trained well. People could help to choose their new carer.

People said they were consulted all the time about the service they received. They particularly liked their tenants meetings.

People said they felt safe and secure within their own home with one saying, 'I like and trust my carers they always look after me'.

People said they had support from staff to help them remain safe. One relative said, 'I am really satisfied with the service, all the staff keep (person using the service) safe'.

People living at the home, all relatives and other professionals we spoke to said the staff were more than able to provide the support for the people they were working with. One social worker said, 'The service works hard to match carers and staff to people using the service'.

One relative told us they had been on the executive committee for a number of years, since the service was set up. She said, 'The management are excellent and work really well with the families, we feel really involved with what's going on'.