Updated 23 January 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team: The inspection took place on 3 January 2019 and was carried out by one inspector.
This service was selected to be part of our national review, looking at the quality of oral health care support for people living in care homes. The inspection team included a dental inspector who looked in detail at how well the service supported people with their oral health. This includes support with oral hygiene and access to dentists. We will publish our national report of our findings and recommendations in 2019.
Service and service type:
The Wheatlands is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced.
What we did:
Before the inspection we reviewed the information we held about the service. We looked at the Provider Information Return (PIR). This is information we ask the provider to send to us at least annually to give us key information about the service such as what it does well and any improvements they plan to make. We also reviewed other information we held about the service. This included notifications about events that happened at the service, which the provider is required to send to us by law such as serious injuries, safeguarding's and deaths.
As part of the inspection process we observed the care and support that people received in the communal areas. We spoke to two relatives, two members of staff, the registered manager, the head of care and support and the quality assurance coordinator.
We looked at two care records and viewed records that related to the management and running of the service such as audits and training records. We looked at how medicines were stored, managed and administered.