28 April 2022
During an inspection looking at part of the service
Sitara Haven is a care home for up to three adults with mental health needs. The service is run by an individual who also lives at the care home. At the time of our inspection there were three people living at the service.
People’s experience of using this service and what we found
The provider did not always identify and assess possible risks in relation to a person’s health and wellbeing. People received their medicines safely, but the staff were not always provided with adequate information which increased the risk to people. When an incident and accident occurred, it was not always recorded and investigated to identify any actions to reduce further risks.
People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.
The provider did not have a robust quality assurance system to enable them to identify if action was required to make improvements.
People told us they felt safe and were happy at the home. Staff completed the training identified by the provider as mandatory and were supported in their role. People were supported to eat food they liked and encouraged to maintain a healthy diet. People were also supported to access healthcare and other service when required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 25 March 2021). The service remains rated requires improvement. This service has been rated requires improvement for the last five consecutive inspections. We issued a Warning Notice to the provider in relation to safe care and treatment requiring them to comply with the regulation by 30 April 2021. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found the provider remained in breach of regulations.
Why we inspected
We carried out an unannounced focused inspection of this service on 28 April 2022. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last comprehensive inspection to calculate the overall rating. The overall rating for the service has remained as requires improvement. This is based on the findings at this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sitara Haven on our website at www.cqc.org.uk.
Enforcement and Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have identified breaches in relation to safe care and treatment, need for consent and good governance at this inspection.
Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.
Follow up
We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.