Teignbridge House Care Home Limited

Updated 8 March 2024

Teignbridge House is a residential care home registered for 24 people. There were 19 people living at the home at the time of our site visits. The assessment took place between 11 and 23 April 2024. At the inspection in May 2023 the service was rated Inadequate with breaches in safe care and treatment, need for consent, person centred care, staffing, safeguarding and good governance. At this time, we commenced enforcement action. We inspected the service again in November 2024 to follow up on these breaches and the service was rated Requires Improvement with breaches in safe care and treatment, person centred care, need for consent, staffing, safeguarding and good governance. At this inspection in April 2024 there had been significant improvements, and we rated the service Good with no breaches. We discussed our findings with our legal team and the local authority and have withdrawn the enforcement action. We assessed 26 Quality Statements. During the site visits we checked 5 people’s medicines records and looked at arrangements for administering, storing and managing medicines. We spoke to 13 people and two relatives on site as well as 8 staff including care workers, the activity co-ordinator, cook, two deputy managers, provider/registered manager and the director of the company the provider had sourced to support with management and quality assurance. We spoke to one health professional on site. We received feedback via email from a further two staff and three relatives. All responses were positive. We also observed the care and support provided to people over two days including lunchtimes. We found good outcomes for people living at the service in all the areas we assessed and have rated Well Led as Requires Improvement to allow time for the improvements to embed. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Updated 8 March 2024

People and relatives felt the service was safe and people were happy with the support provided. People felt supported by staff who knew their individual needs. They spoke positively that they felt they had choice and control over their life. They were able to see family and friends and access the community. During the site visits people were visiting a local garden centre in the mini-bus with two trips to allow more opportunity for people. People commented, “I’m happy here, it’s not too bad. The staff are all ok. They do their best for me. It’s very nice here”, “I am safe and happy and I have a full belly and I’m warm, what else could I want? I’ve got a nice room with lovely views” and “I feel safe, the staff are nice and friendly. I grew tomatoes on my patio last year so will buy some more.” People said they could please themselves when to get up and go to bed. Visitors were able to visit freely using various areas outside or in peoples’ rooms or in the communal areas. Relatives said, “Teignbridge House care for my mother very well, understanding her needs and her personality. I find the staff genuinely caring, which is important to me, and she is treated well” and “Staff have been proactive when I have raised a concern, they got a dentist to visit. My mother is no longer able to join in events but the activity co-ordinator spends time with her and does her nails too.”