Anson Court Residential Home

Updated 23 December 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 2inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Anson Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Anson Court is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 6 people, 3 relatives and 6 staff including the deputy, care staff and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We observed the care people received. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We looked at 7 care plans and a selection of medicines administration records. We looked at a range of records including audits, staff recruitment records and policies.

Updated 23 December 2023

About the service

Anson Court is a residential care home providing personal and nursing care to up to 33 people. The service provides support to older people and those living with dementia. At the time of our inspection there were 25 people using the service.

People’s experience of using this service and what we found

People told us they felt safe living at the home. There were risk assessments in place to mitigate risks to people’s safety. Staff supported people safely with their medicines and staff understood how to recognise abuse and report this. The home was clean, and staff understood how to prevent the spread of infection. There were enough staff who had been recruited safely.

Staff received training and support in their role and demonstrated a good understanding of peoples assessed needs and care plans which had been completed to guide staff on providing effective care. Staff supported people to maintain a balanced diet and manage health conditions with support from other professionals as needed. The environment had been adapted to meet people’s needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, relatives and staff spoke highly of the home and the management team. There were systems in place to ensure people received good quality care. Staff were able to share their views about the service and people and their relatives were also able to five feedback. Feedback was used alongside audits of the service to develop an action plan to make improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 10 January 2023). The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We received concerns in relation to people’s health needs and falls. As a result, we undertook a focused inspection to review the key questions of safe, effective, and well-led only.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has changed to good based on the findings of this inspection.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe, effective and well-ked sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Anson Court Care Hone on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.