Lucerne House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were supported to make their own decisions about what they wished to do each day. Staff helped to ensure people were treated fairly, with respect and without fear of discrimination.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us and demonstrated to us that they were supported to spend their day as they wished. They were supported to choose what they would like to do each day. Some people had some set activities, for example, attending a day centre or pre-arranged clubs. Other people chose, with support from staff, each day. We saw people had chosen to go out as a group, choice was given as to what time to leave, what they wanted to do and we saw they returned when they wished. Some people chose not to go out and staff supported them to engage in activities that they wished to do.

Staff understood people had a right to receive the care and support that met their individual needs. They told us how they supported people with their individual choices for example, in relation to their routines, how they would like to spend each day. Staff told us how they supported people to ensure they were protected from the risk of discrimination or unfair treatment related to their learning disability.

There were processes in place to ensure people received equal and fair care and support. Staff received training in equality and diversity. There was a complaints policy and procedures. This was available to people and on display in the home in an easy read format. There were a range of documents to support people if they were admitted to hospital or required support from health and social care professionals. This included communication passports, information about how people displayed distress and health action plans. These were produced in an easy read format to support people to express their needs. There were regular meetings, feedback surveys and audit visits where people were asked for their feedback. One staff member told us people were able to raise concerns at any time. However, the meetings were a success as people knew there was a regular time when they could discuss issues that did not need immediate attention.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.