30 January 2014
During an inspection in response to concerns
All the people we spoke with told us people were cared for well. One relative said 'The staff are lovely. I can always talk to them. They are gentle, kind and patient. They respond quickly. I am more than happy for X to be here.' Another relative told us 'I'm very pleased with the home. It's excellent.'
We saw people had drinks available throughout the day. Meals and snacks were offered regularly, and staff supported people to eat and drink. One care worker told us 'The meals are good. I would eat them.' Records showed staff were aware of people's nutritional needs, and responded appropriately and promptly to changes in weight and appetite.
We observed staff were patient and gentle with people. People turned to staff for comfort or reassurance, and we saw this was readily provided. All the relatives and people who use the service told us they felt people were safe in the home. We saw staff maintained up to date training in safeguarding vulnerable adults. Staff were aware of the process to raise safeguarding concerns, and knew the authorities to inform. One care worker told us 'We care for people, they are well looked after. People are happy here.'