Northfield House Residential Home

Updated 25 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 11 Febraury 2021 and was announced.

Updated 25 March 2021

About the service

Northfield House Residential Home is a residential care home providing personal and nursing care to older people and people with dementia. The service can support up to 19 people, there were 19 people living at the home at the time of our inspection.

Accommodation is provided over three levels, connected by a lift, and stairs.

People’s experience of using this service and what we found

People received care from staff that were kind, caring and compassionate. Staff enjoyed their work and treated people as if they were a family member. People and staff had built positive relationships together and enjoyed spending time together. Staff were respectful and open to people of all faiths and beliefs. People’s privacy and dignity was respected.

People were supported by staff that took time to find out about their hobbies and interests and supported them to engage in these. Activities were available for people to choose from. People knew how to raise a concern or make a complaint and felt confident concerns would be addressed.

People were supported by staff that kept them safe from harm or abuse. People received

medicines on time and were supported by staff that had been safely recruited. Staff had a good knowledge of risks associated with providing people’s care. Staff had received adequate training to meet people’s individual care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the

least restrictive ways possible; the policies and systems in the service supported this practice. People’s needs were assessed before they moved to the home to inform the development their care plans. People were supported to eat and drink enough and received healthcare support as needed.

People knew the management team by name. The service sought feedback from people about their care experience to ensure any issues were promptly addressed. The registered manager had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement. People, relatives and staff told us they would recommend the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Published 24 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.