Beechcroft

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed 1 quality statement in the effective key question and found areas requiring improvement. The scores for these areas have been combined with scores based on the last rating, which was requires improvement. The assessment of these areas indicated areas requiring improvement, our rating for the key question has remained the same. People’s care records did not always evidence they had been consulted in care plan reviews. People were empowered to manage their own care needs, in line with their preferences, to help them lead healthier lives.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

People’s feedback confirmed people were empowered and supported to manage their own health, care and well being needs by staff who understood their needs and preferences. Comments from people included, “I feel I can make some choices, yes, about what I want to do each day” and “Yes, I am able to make decisions.”

Feedback from managers and staff confirmed people were involved in regularly reviewing their health and well-being needs where appropriate and necessary. However, people’s care records didn’t always evidence they had been involved in their reviews. One person told us, "I’ve heard of a care plans- but can't recall being asked questions.” The area manager explained for people who lacked capacity to make choices, family members were also involved wherever possible to help the right decision to be made. A member of staff told us, “We always encourage people to make their own choices and be independent.” The registered manager shared examples of how the provider had empowered people to make genuine choices and had helped to rehabilitate people to the point they were able to transfer into supported living settings in the community. They had done this in direct response to people’s wishes to live a more independent way of life.

Processes were in place to help ensure risks to people’s health and well being were identified early. People’s care records and records of multi-disciplinary visits helped to demonstrate people were involved in regularly monitoring their health and received care from relevant health care professionals.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.