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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed 1 quality statement in the caring key question and found areas of good practice. The rating for the key question has remained good. Staff were caring in their approach and treated people with kindness and respect, and they promoted people’s choice and independence. People’s immediate needs were responded to in a timely way.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us they felt supported by the management team, and they were approachable. Staff told us their well-being was supported and they could speak with management at any time. One staff member said, “It’s a lovely team, very supportive it’s a good place to work.” Another staff member added, “It’s very good teamwork. Positive place to work, everyone gets on with everyone.”

There were systems in place to ensure that the well-being and support of staff was promoted, for example flexible working and managers operating an open-door policy. Team meetings notes were observed, and staff participated in meetings regularly.