Dr O'Keeffe's Practice Also known as The Surgery

Updated 24 November 2020

Dr O’Keefe’s Practice is a provider of private general practice services and treats both adults and children. The address of the registered provider is 26 Eaton Terrace, London SW1W 8TS. General medical services provided include routine medical consultations and examinations, vaccinations and travel vaccinations and health screening. The clinic is a yellow fever vaccination centre.

The clinic is located in a converted residential and business use property with street level access into a reception and waiting area. The building is not fully accessible to wheelchair users and does not have accessible facilities. There are patient toilets and baby changing facilities available. The premises consist of a patient waiting room and reception area, a consultation room, an office area, a storage area, a medicines storage room and kitchen space.

Services are available to any fee-paying patient. Services are available by appointment only between 8.30am and 1pm and 4pm to 5.30pm Monday to Friday. The service is closed at weekends. There is an on-call register of four locum doctors to cover weekends. The service operates a call out service 24 hours a day, every day. Services are available to people on a pre-bookable appointment basis.

Medical services are provided by a sole medical doctor. The doctor is supported by a practice manager and administrative support is provided by three reception staff members. The doctor is required to register with a professional body and was registered with a licence to practice.

Updated 24 November 2020

At the inspection in May 2019 we found concerns around infection control, medicines management (emergency medicines and prescription pad security), significant event management, safeguarding (identification) and consent. We asked the provider to make improvements regarding these concerns. We checked these areas as part of this focussed inspection in October 2020 and found improvements had been made.

At the inspection in May 2019 we said the provider should review the need to obtain a paediatric pulse oximeter. For this inspection in October 2020 the provider sent us evidence that a paediatric pulse oximeter had been procured.

Dr Guy O’Keefe’s Practice provides a private general practice service to patients at 26 Eaton Terrace in the borough of Westminster in London. Dr O’Keefe’s Practice is registered with the Care Quality Commission to provide the regulated activities of Treatment of disease, disorder or

injury and Diagnostic and screening procedures.

We did not request feedback from patients as part of this desk-based follow up inspection.

Our key findings were :

• Risks including infection prevention processes had been assessed and an infection control audit had been carried out.
• Appropriate emergency medicines were held and there were suitable systems and processes in place to ensure they were safe to use.
• Processes to identify and manage significant events had been improved.
• Governance processes and procedures had been improved, however further improvement could be made by ensuring these process and procedures were embedded as part of a comprehensive, regular cycle of risk management and performance monitoring.

The areas where the provider should make improvements are:

• continue to review and improve processes and procedures for overall risk management to ensure they have become embedded as part of a comprehensive, regular cycle of performance monitoring.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care