Pendleside Hospice

Updated 21 February 2024

Pendleside is a registered charity providing specialist palliative care services to adults over 18 but in exceptional circumstances patients between the age of 17 and 18 will be allowed to access Hospice services. Pendleside cares for over 1700 people each year, across several services. These include in-patient care, day services, hospice at home, family and bereavement support (including bereaved children), Health, Wellbeing and Rehabilitation service including outpatients.

The in-patient unit provides assessment and symptom control, rehabilitation and end of life care, along with access to a range of holistic complimentary therapies and spiritual care. The hospice has 10 single bedrooms with en-suite toilets.

The in-patient service includes access to the facilities and therapies on day services. There are separate facilities for day services.

Services available include occupational therapy, physiotherapy, aromatherapy, massage, reflexology, art therapies, exercise classes and presentations from outside speakers.

The hospice at home service offers personal care and assistance, respite for carers, emotional support/advice, spiritual care and a night sitting service.

The Hospice is registered to provide the following regulated activities,

• Treatment of disease, disorder or injury.
• Diagnostic and screening procedures.
• Transport services, triage and medical advice provided remotely.

There was an established registered manager in post.

We inspected the hospice unannounced as part of our regulatory priority as it was last inspected by the commission in 2015.

Updated 21 February 2024

Our rating of this location improved. We rated it as outstanding because:

• The service had enough staff to care for patients and keep them safe. Staff had dedicated mandatory training for volunteers and staff, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well and managed medicines safely. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided exceptional care and treatment, ensured and actively supported patients to have enough to eat and drink. Staff effectively managed pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff exceeded expectations in treating patients and carers with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers to minimise their distress.
• The service proactively planned its services and provided care in a way that took into account and, quickly and responsively, met the preferences and needs of local people and the communities it served. The service was inclusive and responsive in its tailored care to meet the individual and complex needs of its patients.
• Leaders ran services professionally and extremely well using reliable information systems. They proactively encouraged and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service went to extra lengths to engage well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• The hospice should ensure any equipment not intended for use is clearly labelled as decommissioned until disposed of to prevent accidental use.
• The hospice should continue to create a more dementia friendly environment as detailed within their action plan.

Updated 21 February 2024

See main summary