We carried out a review of the data available to us about WYCHDENE CARE HOME on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about WYCHDENE CARE HOME, you can give feedback on this service.
Wychdene is a residential care home providing accommodation for up to 24 people requiring personal care. The service provides support to older people and people living with dementia in one large adapted building. At the time of our inspection there were 22 people using the service.
People’s experience of using this service and what we found
People, their relatives, staff and health care professionals told us the service had improved since the provider managed the service. People were at the centre of everything that happened and were involved in making decisions about any changes. They were asked for their views and these were acted on. The provider kept up to date with national guidance and best practice and worked with the registered managers to continually develop the service. Staff worked as a team, and felt supported, motivated and appreciated.
People told us they felt safe at the service. They were supported to take risks where they wanted to and action was taken to reduce and manage risks. Staff understood how to protect people from abuse and were confident to raise any concerns they had. People’s medicines were managed safely and infection control risks were managed in line with national guidance. Lessons had been learnt when things went wrong. There were enough staff, who had been recruited safely, to meet people’s needs.
People’s needs had been assessed using recognised tools. They were supported to eat well and had planned menus with staff. Staff worked well with health care professionals to keep people as well as possible. Staff had been supported to develop the skills they required to meet people’s needs. The environment had been designed to meet people’s needs and make them fell at home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and compassion. They had privacy and were supported to remain as independent as possible. People were given opportunities to share information about their lifestyle choices, sexual orientation and gender identity. Their responses were respected.
People planned their care with staff and staff supported them in the way they preferred. They had been encouraged to share their end of life wishes, so staff knew their preferences. Information was available to people in ways they could understand, such as pictures. People told us they had enough to do each day and were planning trips and outings with staff. The provider and registered managers encouraged people to raise any issues so they could be resolved before they became a complaint.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21 January 2022 and this is the first inspection. The last rating for the service under the previous provider was Good, published on 21 November 2019.
Why we inspected
This was a planned inspection based on our inspection programme. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.