5 March 2020
During a routine inspection
Alvony House accommodates up to 28 people. At the time of the inspection 21 people were living there.
People’s experience of using this service:
We have made a recommendation to the provider about undertaking suitable checks prior to staff working with vulnerable people.
People were happy and staff felt it was a nice place to work. Medicines were administered when required and records were accurate and up to date. People’s care plans contained risk assessments. People were supported by enough staff to meet their individual needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff received training to ensure they had the skills and competency to undertake their roles. Staff received supervision and an annual appraisal, and all felt well supported. People had their nutritional needs met and care plans confirmed people’s dietary likes and dislikes. People’s views were sought including where they spent their time throughout the day.
People were supported by staff who were kind and caring and who knew them well. Care plans contained important information relating to the person’s routine and their goals and aspirations.
People felt able to raise a complaint should the need arise, and complaints were logged including actions taken. People’s views were sought with surveys and residents’ meetings. Referrals were made when required to health care professionals. The registered manager worked in partnership with people and their families as well as health and social care professionals.
Quality assurance systems were in place and incidents and accidents were logged including actions taken.
Rating at last inspection: The last rating for this service was Requires Improvement (published 6 March 2019). There were three breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected: This was a planned inspection based on the previous rating. At this inspection we found the overall rating had changed from Requires Improvements to Good.
Follow up: We will continue to monitor the service through the information we receive. We will visit the service in line with our inspection schedule, or sooner if required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk