People told us they were happy at Preston Lodge and the care was good. They said they liked the food and the activities. One person told us, 'The food is very good and very tasty and there's lots of variety.' Another said, 'We do activities. Yesterday we had a tea and cake party. We also have concerts and play games and we use the minibus and go out for picnics. People told us staff had been working on their care plans and they had been consulted about these. One person said, "The staff involve you in your care plan and see what you are capable of doing.' Another told us, "They (the staff) answer any question you put to them about your care.'
People told us they felt safe in the home and trusted the staff. One person said, "The home is very good, I feel safe here'. Another person told us, 'This is a happy place and I feel very comfortable and safe here.'
People also said they knew what to do if they had any concerns about the service. One person told us, "If I wasn't happy about something I'd go to the staff and tell them.'
People told us the home was always clean and tidy. One person said they thought some re-decoration was needed. They said, 'Some parts are OK and have been done, others need re-doing. It's not bad but it could be better.'
People told us they liked the staff and the manager at Preston Lodge. One person said, 'The staff are nice. They are friendly, obliging and helpful.' Another commented, 'The manager is good and I have every confidence in him. The staff are reliable and caring.'
People also said staff spent time with them doing activities, talking to them,
and encouraging them to get up and about. One person told us, "The staff are here for us. They chat to us and play games with us.' Another person said, 'I like to go on the day trips with the staff who are really good.'