9 December 2011
During a routine inspection
They said they were involved in making decisions about their care and support. One person said, 'My carer helps me to do the things I want to do.' Another told us, 'I get to choose what I do every day and my carer helps me if I need her to.'
People were supported to develop their own hobbies and interests. For example one person said they wanted to learn to cook and be more independent when they moved in with their carer. They told us, 'I can now make noodles on my own, and I am learning how to make cakes. I can also go shopping on my own now.'
People told us they felt safe using the agency and trusted the carers. One person said, 'If I had a problem I would tell XXXX (their carer) and they would sort it our.' Another told us their carer had got them a mobile phone so they could ring their carer if they were going to be late home.