19 February 2014
During a routine inspection
We saw that the agency assessed people's needs including their mental capacity to consent to care, preferences and any risks in relation to their care. People were able to give us examples of how the agency had tailored the service to meet their specific needs. The agency could demonstrate that it liaised effectively with people's health and social services professionals when appropriate.
The manager monitored the quality of the service. The agency also ensured that new care workers were vetted and received an induction before they started to work in people's homes. People using the service said they felt safe with their care workers.