Sunnydale

Updated 12 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was completed by one inspector.

Service and service type

Sunnydale is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

The registered manager was not at the home on the day of our inspection.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, Healthwatch and professionals who work with the service. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with five people who used the service about their experience of the care provided. We spoke with six members of staff including care staff and the deputy manager.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at a variety of records relating to the management of the service, including training records, quality checks, policies and procedures.

Updated 12 March 2020

About the service

Sunnydale is a residential care home which provides personal care to up to 10 people. On the day of our inspection seven people lived at the home. People are aged 18 and over and may have mental health conditions, misuse drugs and alcohol or have a physical disability. The service can support people permanently or for rehabilitation following mental health crisis.

People’s experience of using this service and what we found

People felt safe and able to talk to staff about anything that worried them. People were protected from the risk of abuse and staff knew how to report any safety concerns. Risks associated with people's care and the environment had been identified and measures were in place to help reduce these risks. People received their medicines when they needed. People contributed to keeping the home clean and tidy.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s holistic needs were assessed to enable effective care to be planned for them. Staff received support to develop their knowledge and skills for their role. The provider worked with other healthcare professionals to help ensure people's care and health needs were effectively met. People were supported to eat and drink enough to maintain their health and contributed to cooking meals.

People were supported by a kind and caring staff team. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People's privacy was respected, and their personal information was kept securely.

People received care and support which was person-centred and met their individual needs. There were arrangements in place for people to raise concerns about the service. People received information in the way they could understand.

The culture and staff practice at the home supported good outcomes for people. People felt settled, secure and part of a family whilst they lived at the home. The provider and registered manager monitored the service to ensure they continued to provide a good quality service that kept people safe and met their needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.