About the serviceWarwick Care Services For You Limited is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults, older people, people with dementia, people living with physical disabilities, people living with sensory disabilities, people with mental health support needs and people with a learning disability and autistic people. At the time of our inspection the service was supporting two people. One of whom was receiving the regulated activity of personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Positive feedback was shared with us from the person supported and their relative. They were supported by consistent care staff who knew them very well and understood how to keep them safe from risks of abuse, harm or injury.
Needs were assessed before the person started using the service. The person and relative were involved in the initial assessment and plan of care. This was reviewed and updated when needed, so staff had the information they needed.
Risks were identified and risk management was included in the plan of care.
Staff were safely recruited and were trained before undertaking care calls in the person’s home.
Staff were described as kind and caring and worked in collaboration with other healthcare professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
Quality checks and detailed audits took place on records and no shortfalls were identified. There had been no missed care calls. People had no complaints about the service.
Rating at last inspection
This service was registered with us on 04 October 2021 and this is the first inspection.
Why we inspected
This was a planned inspection of this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.