The Care Quality Commission
  • Care Home
  • Care home

Archived: Sir Thomas Lipton Residential Care Home

151 Chaseside, Southgate, London, N14 5HE (020) 8886 1396

Provided and run by:
Friends of the Elderly

All Inspections

1 August 2013

During a routine inspection

We spoke with seven people using the service and three visiting relatives. Everyone we spoke to was positive about the service. One person said, 'there's a lot of love in this place.' A second person said, 'the biggest asset is the staff.' A third said, 'they are all so cheerful all the time.'

People told us they were respected and treated with kindness. One person said, 'I can't fault it. They are marvellous.' Relatives we spoke with said, 'when I leave here I know (my relative) will be properly looked after.' Staff said they were supported and enjoyed working at the service.

People's care needs were identified and clearly set out in care plans for staff to follow. The care plans had been reviewed and updated regularly. Care plans contained nutrition assessments and we saw that people were given enough to eat and drink. Medication was stored safely and there were checks to make sure medicines were administered properly.

Staff recruitment included interviews and relevant checks being made before work was offered. Systems were in place to assess and monitor the quality of the service provided.

26 November 2012

During a routine inspection

People we spoke with told us they were generally happy with the service. For example, one person said, they were 'happy here, no complaints.' Another person told us that the care "staff treat me well.' We found that care plans and assessments of risks to people who use the service were regularly reviewed.

People who use the service have regular access to the district nursing team, a general practitioner, a psychiatrist, social workers and other health and social care professionals. Staff demonstrated the knowledge and skills needed to protect people from abuse.

Staff received appropriate training and support to enable them to deliver the care to people that they needed. All staff had received regular individual supervision and annual appraisals from a manager. The provider had ensured that staff were appropriately supported to deliver care safely.

28 November 2011

During a routine inspection

Although generally a family member had made the arrangements for admission to the care home, people told us that 'it was a good choice'. They said that the overall care was 'very good'. They were able to make choices on a day to day basis and gave us examples of choosing what they ate and where they ate their meal. There was a sociable atmosphere in the home and people invited their friends into their rooms, for company. A number of activities took place in the home so that people had a stimulating and enjoyable lifestyle. A person told us that the activities coordinator provided an 'imaginative variety' of activities.

People were satisfied with the way in which care was provided and told us that staff respected people's privacy and dignity. They said that carers made sure that people gave their consent to receiving support and added 'they talk with me'. People told us that they 'get as much care and support as needed'. We were told that when supporting people staff asked 'is there anything else you want done'.

People confirmed that they felt safe and comfortable with the members of staff supporting them and with the other people living in the home. If they did have any concerns or worries 'you can always speak to the manager' and 'the manager would listen'. We were told that staff 'work very hard and do everything' and that if the bell was rung a member of staff 'came very quickly'. However, one person told us that there was not enough staff because it was a 'full house at the moment'. When asked about the manner and the conduct of the members of staff supporting them we were told that 'the manager is lovely' and the staff were 'very caring, very kind. You couldn't wish for better'. They told us that they could comment on the quality of care during residents' meetings and that if there were any complaints 'they try to sort it out for us'.