Background to this inspection
Updated
17 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’
This inspection was unannounced and took place on 12 May 2016. At the time of the inspection five adults were living in the service.
This inspection was carried out by one inspector. Before the inspection, we reviewed information we held about the service including statutory notifications. A statutory notification is information about important events, which the service is required to send to CQC by law. We also looked at the Provider Information Return (PIR) document, which was sent to the provider before the inspection requesting to provide the CQC with some key information about the service.
During the inspection we looked at three people’s care records, team meeting minutes, two staff records, staff rotas, training records and other records relating to the management of the service. We spoke with two people living at the service, two staff members, the deputy manager and the cluster manager for this service.
After the inspection, we contacted three people’s relatives and three social care professional to find out their views about the services provided for people.
Updated
17 June 2016
This inspection was carried out on 12 May 2016 and was unannounced. 227 Norwood Road provides accommodation and support for up to five adults with mental health needs. The service assists people to develop their independence and daily living skills. At the time of our inspection five people were using the service.
At our previous inspection, on 23 January 2015 the service had not met all the regulations we inspected. We found breaches which relate to premises and equipment and the registered manager conditions. We issued two requirement notices for these breaches.
At the inspection on 29 July 2015, we followed up on the outstanding breaches of the regulations. We found that action had been taken to address the breach regarding the premises and equipment. However, the provider had not made sufficient improvements in relation to the registered manager conditions.
At this inspection, we found that actions had been taken by the provider to address the breach related to the registered manager conditions. At the time of inspection, the service had a registered manager in post. The registered manager was also managing other services for the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service had a deputy manager who was responsible for managing the day-to-day running of the service.
Staff recognised signs of potential abuse to people and supported them to stay safe from harm. People’s individual risk assessments were in place and addressed the support required for people in crisis. There were enough staff at the service to support people in their home and in the community. Staff assessed people’s ability to manage their own medicines and supported them to understand what medicines they were taking.
Staff were knowledgeable about the support people required with their care needs. They received regular supervision and appraisal, which provided them with opportunities to discuss their professional goals and develop in their role. Staff had support with their training needs and attended refresher courses as required.
We found that the staff team had limited understanding about the Mental Capacity Act (MCA) 2005 principles as they had not attended the MCA training. We recommended the service to seek advice and guidance from a reputable source, in relation to the requirements of the MCA training for social care staff.
People had a signed agreement with the provider consenting to some restrictions at the service. Staff monitored people’s food intake to ensure that their nutritional needs were being met. People had access to health professionals and staff reminded them about the medical appointments they needed to attend.
People told us that staff were kind and respectful. People had good relationships with staff that attended to their needs with care. Staff respected people’s privacy and asked them when they wanted to be supported. The service supported people to increase their social contacts and develop relationships in the community. Staff provided people with information about the group activities available and people chose if they wanted to attend them.
People were involved in the assessment and planning of their care. Regular review meetings were held for people to monitor their progress and agree on future goals to increase their independence. People raised their concerns to the staff team that provided them with opportunities to question practice as necessary. The organisation had asked people and their relatives for feedback about the services provided for people to ensure their involvement in developing the service.
The management team had supported staff to carry out their responsibilities as required. Staff told us they were provided with on-going support and advice as necessary. The service encouraged staff to take-on additional responsibilities, including leadership tasks. This ensured staff’s on-going development and learning of new skills. Effective quality assurance systems were in place to monitor the care provision at the service. The registered manager and staff had carried out regular checks to ensure that the environment was safe for people. Staff supported people to keep their records safe and only shared people’s personal information with other professionals involved.