Updated 18 September 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was completed by one inspector and one assistant inspector.
Service and service type
Sandpiper Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service did not have a manager registered with the Care Quality Commission. The registered manager and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The new manager had worked alongside the previous registered manager and was being supported by the provider. The new manager had applied to register with CQC.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We looked at information sent to us since the last inspection such as notifications about accidents and safeguarding alerts. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We contacted the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.
During the inspection
We spoke with two people who used the service, one relative, a healthcare professional, the cook, two care staff and one activities co-ordinator. We also spoke with the manager, the operations manager and the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.
We completed a tour of the environment to look at infection control practices and the facilities available for people. We also looked at a range of documentation including three people’s care files and medication records for another three people. We looked at three staff files and reviewed documentation relating to the management and running of the service such as recruitment, induction, supervision and staff training.
After the inspection
We were sent further information which included care plans, staffing levels and planned training for medicines.