Archived: Agincare Gloucester

Agincare Gloucester is a domiciliary care service providing the regulated activity of personal care. At the time of our inspection there were 9 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Staff could access people’s care records and record the care they delivered on the provider’s new electronic care management system. However further time was needed to ensure people’s support requirements were more detailed and centralised on the system. This would enable staff to have access to clear information on how to support people and manage their medicines. We have made a recommendation about how the provider uses and monitors their electronic systems to help them identify areas which may need further improvement.

Systems were in place to prevent people being harmed and to manage their personal risks. Staff understood the importance of reporting any safeguarding concerns or changes in people’s health and well-being.

There were sufficient numbers of staff to support people. People told us staff were generally punctual. Staff were safely recruited, supported and trained to carry out their role. People told us staff were kind and attentive to their needs and support requirements. They told us their care was personalised and delivered in line with their choices and preferences.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The views and feedback from staff and people who use the service was valued by the registered manager to help them drive improvements. Lessons were learnt and improvements were made when incidents occurred.

Representatives from the provider helped to support and monitor the service and address any concerns.

At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 4 October 2021 and this is the first inspection.

Why we inspected

This service had not been inspected since their registration; therefore, this inspection was also carried out to gain assurances about the quality of care and systems used to monitor and manage the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.